Faq

Welcome to our Frequently Asked Questions section. Here, you will find answers to some of the most common questions about our products and services. We have compiled this list to help you make the most of our presets and to assist you in resolving any issues you might encounter. Whether you are new to our products or an experienced user, we hope you find this information helpful. If you have any additional questions that are not addressed here, please do not hesitate to contact our support team.

You will find a detailed installation guide in the download after your purchase. We offer support for Adobe Lightroom and Camera Raw in Photoshop with video guides on our YouTube channel. Follow the step-by-step instructions for correct installation.

All of our presets are compatible with both Adobe Lightroom (check your version) and CaptureOne.

Our presets are available in .xmp and .dng formats and are compatible with Lightroom Classic and the latest version of Lightroom CC. Please make sure to update your software to the latest version for better compatibility.

Yes, all our presets can be manually uploaded or synchronized with Lightroom Mobile through the desktop version of Lightroom CC.

Ensure that you have followed all the installation instructions. If the problem persists, contact our customer support at info@hellopresets.com Please provide a detailed description of the problem and, if possible, include screenshots.

Items with instant download do not accept returns, exchanges, or cancellations. We want all customers to be happy, so if the presets do not meet your expectations, please contact us.

No, the license for the presets is personal and non-transferable. It is prohibited to share the preset files with third parties. Violations may lead to the revocation of the license.

Our presets are designed to be versatile and adaptable to various photography styles, including landscapes, portraits, urban photography, and more. However, effectiveness may vary depending on the original conditions of the photo.

To achieve the best results, we recommend shooting photos in RAW format and familiarizing yourself with the basics of photographic post-production. Presets are a powerful tool, but the final outcome will always depend on the quality of the original image and your skill in manipulating it.

No, the license for the presets is personal and non-transferable. It is prohibited to share the preset files with third parties. Violations may lead to the revocation of the license.

1) Once the payment is completed, you can instantly download your files by clicking on "Download Your Purchase Now.""

2) After completing your payment, you will receive an email right away. Click on the "View Your Order" button to be redirected to a page that summarizes your purchase, where you can download your files by selecting "Download Your Purchase Now."

3) You can download your files and review all your purchases at any time by accessing your customer page. Click on the "Account" icon at the top right, enter the email you used for the purchase, and the code that will be sent to your email immediately. Once you are logged into your customer page, you will be able to download your purchased files even months or years later.